AppleCare for Enterprise iPad Pro 12.9-inch 48 Months Tier 3

AppleCare for Enterprise includes flexible service options, priority onsite services, and as fast as next-business-day device repair or replacement.

Global onsite hardware service

You have the option to get onsite service coverage for two, three, or four years from the date of your hardware purchase, depending on the plan you choose. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly. 

Additional device repair or replacement

In addition to onsite hardware coverage, you can repair up to 4 percent of your covered Mac computers or Apple‑branded displays, or up to 10 percent of your covered iPad or iPhone devices, for any reason, at no additional fee. In most cases, Apple can repair or replace the device as fast as one business day.

Support for end users

AppleCare for Enterprise can help reduce the load on your internal help desk by providing unlimited technical support for your end users over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.

IT department support

AppleCare for Enterprise includes AppleCare Help Desk Support which provides unlimited telephone technical support for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. You can even get help for Apple Business Manager or Apple School Manager when you call.