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AppleCare for Enterprise Mac 36-Month Tier 2

Product Details

AppleCare for Enterprise Mac 36-Month Tier 2
Manufacturer: Apple
SKU S6171LL/A
Availability: Confirmed In Stock as of Oct. 23, 2019
Our price: $129.00
ACE Agreement
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Use this product to add a new device to an existing AppleCare Enterprise (ACE) Agreement.
Please contact us for new agreements. Learn More

Overview

  • 24/7 tech support.
  • One-hour response time to urgent issues.
  • Monthly activity reviews with your Account Manager.
  • Onsite service for three years.

Our team of experts, side by side with yours

From 24/7 phone support to priority onsite repairs, you’ll get personalized assistance from experts who can keep your IT operations running smoothly.

Your AppleCare Account Manager

AppleCare for Enterprise starts with an AppleCare Account Manager — your personal liaison with AppleCare. Your AppleCare Account Manager will help review your IT infrastructure, track issues you may be having, and host monthly reviews of your account activity, including both support calls and repairs. With continuous support from your AppleCare Account Manager, you and your team will get the most out of AppleCare for Enterprise.

IT department-level coverage

Because Apple makes the hardware, operating system, and many applications for every Apple product, AppleCare for Enterprise delivers integrated support and service you can’t get anywhere else. You’ll get IT department–level support by phone or email for all Apple hardware and software. We’ll provide support for complex deployment and integration scenarios, including MDM and Active Directory. And if you need help with IBM MobileFirst for iOS apps, we’ll help troubleshoot your solution and work with IBM to get your issue resolved.

AppleCare for Enterprise provides IT department–level support for six technical contacts you designate. Support is available 24/7 with one-hour response times for top-priority issues, such as when a production service is down. You can also increase the number of technical contacts for an additional fee.

Help for your help desk

AppleCare for Enterprise can help reduce the load on your internal help desk by providing technical support for your employees over the phone, 24/7. Apple will provide technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.

Onsite hardware service for two or three years.

You have the option to get onsite service coverage for two or three years from the date of your hardware purchase. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly. IBM’s Global Technology Services, a worldwide Apple Authorized Service Provider, will provide onsite service within the next business day.

Additional device repair or replacement.

In addition to onsite hardware coverage, you can repair up to 2 percent of your covered Mac computers, or up to 5 percent of your covered iPad or iPhone devices, for any reason. So if an employee accidentally damages a device, AppleCare for Enterprise can cover that, too. In most cases, Apple can repair or replace the device within one business day.